Fair, Transparent, and Secure Resolutions

At SparePart.pk, we facilitate a secure digital infrastructure connecting
buyers with verified nationwide distributors. While our vendors are held to
strict quality standards, we understand that logistical errors or manufacturing
defects can occur.

Our Return & Dispute Policy is designed to protect your capital and
ensure a fair resolution process between you and the independent seller.

1. The 7-Day Return Window

You are protected by a 7-day return window. You may open a return dispute
within 7 days from the date the courier marks the item as "Delivered"
if your order meets one of the following conditions:

• Dead on Arrival (DOA) / Defective: The part does not function out of the box due to a manufacturing defect.
• Incorrect Item Received: The vendor shipped a part that does not match the specifications, brand, or model listed on the digital storefront.
• Damaged in Transit: The item arrived physically broken or damaged due to poor vendor packaging.
• Counterfeit or Misrepresented: The item was listed as "100% Original" but is clearly an aftermarket or counterfeit component.

2. Strict Non-Returnable Conditions

To protect our verified vendors from installation errors, returns will
NOT be accepted under the following conditions:

• Installed or Altered Parts: If the part has been bolted on, wired, painted, or altered in any way by your mechanic, the return is void. Parts must be in their original, uninstalled condition.
• Electrical Components: Sensitive electrical parts (such as ECUs, sensors, and relays) are strictly non-returnable unless proven completely dead on arrival by a certified
  technician before installation.
• Missing Packaging: The item must be returned with all original branded packaging, manuals, and accessories intact.
• Change of Mind: We do not accept returns for parts ordered by mistake. It is the buyer's responsibility to verify the exact part number and vehicle/machinery compatibility before checkout.

3. The Dispute Process (How to Get Your Refund)

If your issue qualifies for a return, follow these exact steps to initiate
the dispute process:

• Step 1: Document the Issue. Do not attempt to install the part. Take clear, high-resolution photos or videos showing the defect, the wrong item, and the original packaging.
• Step 2: Open a Ticket. Email support@sparepart.pk or message our Buyer Priority Line with your Order ID and the photographic evidence.       
• Step 3: Vendor Review (48 Hours). We will formally notify the vendor of the dispute. The vendor has 48 hours to review the evidence and authorize a replacement or a full refund.
• Step 4: Platform Mediation. If the vendor rejects a valid claim or fails to respond, SparePart.pk will step in. Our mediation team will review the evidence. If the claim is valid, we will force the refund from the vendor’s account and process it directly to you.

4. Return Shipping & Restocking Fees

• Vendor Error: If the return is due to a vendor error (incorrect part, defective, damaged), the vendor is 100% responsible for all return shipping costs. SparePart.pk will facilitate the
  return courier pickup.
• Refund Processing: Once the returned part is received and inspected by the vendor, approved refunds are processed back to your original payment method within 5 to 7 business days.